Frank's support team offers a few ways to help: live training sessions to get started or go deeper, direct support via email, and a process for requesting new integrations.
Register for Live Training
Frank runs two types of live training sessions open to all customers:
Frank Foundations: for new customers.
If you're new to Frank and want help getting your account set up or learning Frank's core features, join a Frank Foundations session. We'll walk you through the essentials and answer your questions live.
Frank Office Hours: for existing customers
Already using Frank and want to go deeper? Office Hours is an open session where you can ask questions, share what you're working on, and see how other businesses are getting more from their account. Drop in whenever you have something on your mind.
Still Need Help? Send Us a Message
If you can't find what you're looking for, email [email protected] or fill out the form at the bottom of this page. Include the following so we can help you as quickly as possible:
Email: your email address.
Subject: A short description of your issue, feature or customer support.
Message: Describe the problem or question in full.
Links or Screenshots: anything visual that helps us see what you're seeing.
Need a Specific Integration? Submit a Request
If there's a piece of software you want Frank to connect to, email [email protected] or use the integration request form at the bottom of this page. The more detail you include, the faster we can assess it:
Name
Email
Software: the name of the tool you want connected
Website URL: the software provider's website
Does this company have an open API? If you know
Do you have a contact at this company or know who their integration partnership manager is?
Why do you need this integration? Tell us how you use this software, what data you want Frank to access, and what decisions or outcomes you're hoping to get from the connection.
Summary
New to Frank? Join a Frank Foundations session.
Already using Frank and want more? Register for Office Hours.
Need direct support? Email [email protected].
And if there's a tool you want Frank to connect to, use the integration request form, the more context you give us, the better.