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Why Am I Seeing "This Site Can't Provide a Secure Connection"?

Unable to log in due to SSL or browser related cache error.

Don't worry — this isn't a problem with your account, and it doesn't mean your computer has a virus.

This error usually means your internet connection has stored some outdated information that's getting in the way. Think of it like your internet "remembering" an old address for our website when it should be using the new one.

The good news? It's almost always fixed in just a few minutes by following the steps below.

Step 1: Try a Different Network First

Before anything else, the quickest test is to switch networks:

  • On your phone: Turn off Wi-Fi and try using mobile data instead.

  • On a computer: If possible, connect to a different Wi-Fi network (e.g. a hotspot from your phone).

If the site loads fine on a different network, your home or office internet connection is the source of the issue. Keep following the steps below to fix it.

Step 2: Clear Your Browser's Cache

Your browser saves bits of websites to help pages load faster — but sometimes that saved data becomes outdated. Here's how to clear it:

Google Chrome

  1. Click the three dots (⋮) in the top-right corner

  2. Select Settings → Privacy and security → Clear browsing data

  3. Tick Cached images and files and Cookies and other site data

  4. Click Clear data

  5. Restart Chrome and try again

Safari (Mac or iPhone/iPad)

  1. Go to Settings → Safari

  2. Tap Clear History and Website Data

  3. Confirm, then try loading the site again

Firefox

  1. Click the three lines (☰) in the top-right corner

  2. Go to Settings → Privacy & Security

  3. Scroll to Cookies and Site Data → click Clear Data

  4. Tick both options and click Clear

  5. Restart Firefox and try again

Microsoft Edge

  1. Click the three dots (…) in the top-right corner

  2. Go to Settings → Privacy, search, and services

  3. Under Clear browsing data, click Choose what to clear

  4. Tick Cached images and files and Cookies, then click Clear now

Step 3: Flush Your DNS (Clear Your Internet's Memory)

Your internet connection keeps a local directory of website addresses. Sometimes this directory holds onto old information. "Flushing" it wipes that old data so your device can fetch the correct, up-to-date address.

Windows

  1. Click the Start button and search for Command Prompt

  2. Right-click it and choose Run as administrator

  3. Type the following and press Enter:

   ipconfig /flushdns

  1. You should see a message saying the cache was successfully flushed

  2. Restart your browser and try again

Mac

  1. Open Terminal (search for it in Spotlight with ⌘ + Space)

  2. Type the following and press Enter:

   sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

  1. Enter your Mac password if prompted

  2. Restart your browser and try again

iPhone / iPad

  1. The simplest method is to toggle Airplane Mode on for 30 seconds, then turn it back off

  2. Alternatively, go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings (note: this will also forget saved Wi-Fi passwords)

Android

  1. Toggle Airplane Mode on for 30 seconds, then turn it off

  2. Or restart your device, which clears the DNS cache automatically

Step 4: Try a Different DNS Server

If the steps above haven't worked, your internet provider's directory service may still be causing the issue. You can switch to a free, reliable alternative.

Windows

  1. Open Settings → Network & Internet → Change adapter options

  2. Right-click your connection → Properties

  3. Select Internet Protocol Version 4 (TCP/IPv4) → Properties

  4. Choose Use the following DNS server addresses and enter:

    • Preferred: 8.8.8.8

    • Alternate: 8.8.4.4

  5. Click OK and restart your browser

Mac

  1. Go to System Settings → Network

  2. Select your connection → Details → DNS

  3. Click + and add 8.8.8.8, then add 8.8.4.4

  4. Click OK and restart your browser

iPhone / iPad

  1. Go to Settings → Wi-Fi

  2. Tap the (i) next to your network

  3. Scroll to DNS and tap Configure DNS → Manual

  4. Remove existing entries and add 8.8.8.8

Android

  1. Go to Settings → Network & Internet → Private DNS

  2. Select Private DNS provider hostname

  3. Enter: dns.google

  4. Tap Save

Still Not Working?

If you've tried all of the above and the site still won't load, please reach out to our support team. When you do, it helps to let us know:

  • What device and operating system you're using (e.g. iPhone, Windows 11)

  • What browser you're using

  • Whether it works on a different network (like mobile data)

We're happy to help get you sorted. 😊

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